Employee attitudes to starting a new year tend to be similar to when children start a new term at school. If you look around you’ll notice shiny new shoes, tablets, notebooks; and a certain invigoration, which is inspired by what feels like a blank slate. Anything seems possible for the year ahead. Many employees take responsibility for their own learning by signing up to courses and reading development books. However, some skills need teaching, and this is where learning and development teams play such an important role.
YUDU have been working with training companies and L&D departments on mobile training delivery. In doing so we have learned a lot about how the top operations function; here are our tips for 2015:
1 Analyse current employee performance
Before jumping into training plan development, start by assessing current employees’ knowledge base and skillset. Is everyone performing their role as well as they can do? Look at each function individually, and use assessment tools to drill down into any knowledge gaps.
2 Plan out what content is needed across the company
From the initial assessment stage, think about the areas where more knowledge is needed and decide on which of these areas will provide the biggest payback and ultimately prove most beneficial to the company in the long run. Once you’ve established this, build your training content strategy across the whole department so that everyone can benefit from the change.
3 Get everyone involved
As well as knowledge gaps, there are also generational differences to consider. Millenials, for example, need highly structured training and a forum for their opinions. Older employees might need more technological support in order to get started. One size definitely does not fit all, and certain demographics can sometimes benefit from bespoke training content which suits their particular needs. The important thing is to consider this when planning your programme.
4 Remember that small chunks are easier to understand
Employees in training are likely to switch off if they are presented with too much information at once. Busy professionals are likely to be scanning their training material, looking for the most relevant parts; the challenge is how to make them scan for the information you want them to learn. The answer is chunking the content into small sections. As a learner clicks through chunks it also gives the feeling of accomplishment and progression.
5 Consider the technical limitations of training
Not all employees will be able to access a desktop computer. Some of your employees will want to work through their training materials on their commute – will they need a good Wi-Fi connection? As training materials are delivered in digital formats there is a lot to consider in terms of device limitations and access. The easier it is for your teams to access training materials at a time that suits them, the more likely they are to succeed.
6 Use variety and repetition
There are two schools of thought here. Varied content keeps employees engaged as the element of surprise keeps them curious and attentive. However, there is also something to be said for repetition. By automating certain elements and allowing for repetition, your learners can navigate on auto-pilot and concentrate on the core content rather than wrestling with how to extract information. A combination of both tends to work best.
7 Make sure employees apply knowledge right away
Practice makes perfect. Time employee training carefully so that it coincides with the actual application of new skills. To keep people motivated to learn, they need to feel that there is a point to the learning and that it’s not just a box-ticking exercise. This means application, and the sooner the better.
Feedback from clients has shown that half the battle seems to be getting the right people “on board” when it comes to training. By using a checklist, and demonstrating that training programmes have a defined goal based on an analysis of current employee performance, even the most reticent boards will buy into the benefits.
The YUDU Training App makes it easy to upload your content, and even easier for trainees to access training documents and videos whilst on the move.
Categories: corporate training